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Don't Compromise on Customer Experience

 

Delight your customers and keep costs down. You can do both.

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Is technology holding you back on achieving your goals?

Modernize your contact center with a complete, unified suite of cloud native customer experience applications

Increase customer lifetime value

Deliver the consistent omnichannel experience your global customers want. Improve your customer acquisition, retention, and growth with great service. Our customers boost revenue by millions of dollars!

Boost agent satisfaction

Onboard new agents faster and make them productive from day one. Provide agents a single, intuitive desktop to keep them engaged. Dramatically reduce agent attrition.

Improve global efficiencies

Break down silos across your service centers. Leverage true economies of scale with global operations. Meet and exceed KPIs every time in every center.

Eliminate tech
debt

No more sunk cost in old technology. Don’t let it impede your growth and agility anymore. Continuously innovate with the latest; future proof your center

Customer Success Stories

30% reduction in average handle time

30% reduction in abandonment rate

25% increase in agent productivity

64% increase in customer calls during peak seasons — boosting revenue

Why NICE inContact

Recognized industry leader

Modern, intuitive and industry’s only unified customer experience platform

Enterprise grade, secure, reliable, and proven global platform

Ensured global customer success every step of the way

Built for multinational operations with consolidated reporting and global voice routing

See CXone in action

NICE inContact CXone is the first and only cloud contact center platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

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Recognized Leader

Named a leader in Gartner Magic Quadrant for Contact Center as a Service, North America for 4 consecutive years

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Named a leader in the first ever Forrester Wave™: Cloud Contact Centers, Q3 2018

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Unanimous market leader from other independent analysts

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Pre-built Integrations

Telephony and Unified Communications

Leverage your existing investments in carrier networks or use our voice networks. Connect your company experts with agents and solve customer issues faster with our pre-built unified communications integrations.

Customer Relationship Management

Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalized customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.

Company Facts

Industry's best service level agreement of 99.99%

13 years in the cloud

 

Used by 275,000 cloud contact center agents

85 of Fortune 100 clients

Used in over 100 countries

 
Mythbuster

A Proven Path to Your Success
Our global customer success model is not just about set up and support, we ensure you achieve your goals and KPIs consistently. We help you every step of the way from global turnkey deployments, easy customization to continuous and dedicated global support.

 
Mythbuster

Open Platform
Leverage the power of an open, cloud native platform and connect to over 100+ enterprise apps on our CXexchange. Our DEVone community provides open APIs for rapid innovation, effortless integration and limitless customization. Preserve your investments in existing applications while you build for the future.

 

Related Resources

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Customer Stories

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Datasheets

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