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91% of Consumers Want Seamless Omnichannel Interactions
Across Messaging and Real-time Voice & Chat
NICE inContact CXone is leading a service revolution by eliminating traditional barriers to exceptional omnichannel customer experiences with new innovations that usher in smart digital conversations
Empowering all agents to deliver omnichannel service with context vs. silos of “digital agents”
Delivering a complete omnichannel management paradigm across contact center operations
Any Digital Channel
Making it easy and economical to offer the full range of digital messaging options to consumers
Provide agents a simple and elegant way to manage omnichannel interactions
CXone empowers agents to deliver a true omnichannel customer experience by simultaneously combining customer interactions in one intelligent inbox across voice and multiple digital channels for agents to select ("pull"), while dynamically prioritizing the most time-sensitive or real-time interactions according to service levels ("push"). All delivered in a single application – complete with full customer context, journey history, and sentiment.
Manage omnichannel interactions holistically
With CXone, omnichannel interactions are managed holistically, from agents to supervisors and beyond. Integrated workforce optimization, analytics, automation and artificial intelligence across digital and voice interactions ensure complete management across contact center operations.
Support for all the leading digital communications solutions,
including CRM digital channels
Why NICE inContact CXone? It's a Recognized Industry Leader