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91% of Consumers Want Seamless Omnichannel Interactions
Across Messaging and Real-time Voice & Chat

NICE inContact CXone is leading a service revolution by eliminating traditional barriers to exceptional omnichannel customer experiences with new innovations that usher in smart digital conversations

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Empowered Agents

Empowering all agents to deliver omnichannel service with context vs. silos of “digital agents”

Holistic Management

Delivering a complete omnichannel management paradigm across contact center operations

Any Digital Channel

Making it easy and economical to offer the full range of digital messaging options to consumers

Provide agents a simple and elegant way to manage omnichannel interactions


CXone empowers agents to deliver a true omnichannel customer experience by simultaneously combining customer interactions in one intelligent inbox across voice and multiple digital channels for agents to select ("pull"), while dynamically prioritizing the most time-sensitive or real-time interactions according to service levels ("push"). All delivered in a single application – complete with full customer context, journey history, and sentiment.

Manage omnichannel interactions holistically


With CXone, omnichannel interactions are managed holistically, from agents to supervisors and beyond. Integrated workforce optimization, analytics, automation and artificial intelligence across digital and voice interactions ensure complete management across contact center operations.

Support for all the leading digital communications solutions,
including CRM digital channels


Transform Your Call Center Software


NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only cloud contact center platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation

cloud call center software, cloud contact center solutions, call center solutions

Why NICE inContact CXone? It's a Recognized Industry Leader

Named a leader in Gartner Magic Quadrant for Contact Center as a Service, North America for 4 consecutive years

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Named a leader in the first ever Forrester Wave™: Cloud Contact Centers, Q3 2018

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Unanimous market leader from other independent analysts

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