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Don't Compromise on Customer Experience
Transform NO into YES with a modern call center software suite
Outdated or underperforming call center technology holding you back?
Now it is easy to modernize with an all-in-one cloud suite of call center applications from NICE inContact
Improve customer service experience
Deliver the fast, personalized service, across any channel that your customers crave, but which you cannot deliver today.
Pay for only what you use. No upfront spend. Reduce labor costs by 30% through greater agent efficiency. Pocket the savings. Or reinvest to take your CX to the next level.
Report on ‘one view of the truth’
Use KPI-rich dashboards and reports for continuous contact center performance improvement and to communicate success to business leaders.
Close more leads — both inbound and outbound. And with happier customers, you will improve retention, increase upsell and turn them into advocates.
Customer Success Stories
$.50 reduction in cost per call
10% increase in sales
23% increase in outbound calls
68% reduction in after-call work
20% reduction in equivalent full-time agents
Why NICE inContact
Recognized industry leader
Complete, all-in-one suite with consolidated agent desktop and intuitive administration
Certified secure and guaranteed reliable – at no extra cost
Customer success team dedicated to ensuring your success
Recognized Industry Leader
Telephony and Unified Communications
CXone works with your existing phone system. In addition, you can use your existing voice carrier or use our voice services. We even integrate with leading unified communications platforms allowing even greater collaboration between agents and other company experts.
Customer Relationship Management
Deep pre-built integrations with leading CRM systems help you deliver a seamless and personalized customer experience. CXone adds voice and intelligent routing to your CRM so agents can deliver a truly omnichannel experience and automatically have customer profile and journey details –all from one unified and familiar desktop – your CRM.
Industry's best service level agreement of 99.99%
13 years in the cloud
Used by 275,000 cloud contact center agents
85 of Fortune 100 clients
Used in over 100 countries
A Proven Path to Your Success
You define what success is – and we partner with you every step of the way. That’s why we work with you to thoroughly understand your needs and then deliver your own all-in-one, cloud native contact center precisely tailored for you. But we don’t stop there. We continue to work with you to make sure that your contact center evolves smoothly as your needs change.
Our open cloud platform gives you extraordinary flexibility to customize your contact center services and applications, integrate with other business systems or even find a specialized application offered by one of our community developers.