CXone Workforce Optimization
Unlock the potential of your team
CXone Workforce Optimization unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership & accountability, and is fully integrated with
NICE inContact CXone.
Improve customer experience
Understand the true experience your
customers receive and automate
measurable quality improvement plans.
| Achieve
Achieve your |
Increase
Increase customer |
|
|
|
| Transform
Transform your contact |
Improve
Improve customer |
Increase agent engagement and retention
Happy agents create happy customers.
Empowering and helping your agents perform
better will improve the customer experience
and increase agent job satisfaction.
| Increase
Increase engagement |
Decrease
Decrease supervisor |
|
|
|
| Improve
Improve agent |
Deliver
Deliver better |
Achieve service levels
at lower cost
Quickly pinpoint efficiency opportunities
and easily implement repeatable
solutions.
| Reduce
Reduce headcount requirements |
Minimize
Minimize administrator |
|
|
|
| Gain
Gain full understanding |
Lower
Lower repeat call |
Our patented technology
Provides the
industry's most
accurate forecasts
Helps you foster a greater sense of employee ownership and accountability
Fully Integrated with
NICE inContact CXone
CXone
Related Resources
Watch“NICE inContact WFO has saved us time and money while simultaneously helping us improving our call quality."
Angela Crozier
MPHI
Ready to transform the way you achieve
your customer experience goals?
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.