Infographic - Choosing the Right Cloud Delivery model for your Contact Center
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Unlock the potential of your team
CXone Workforce Optimization unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership & accountability, and is fully integrated with NICE inContact CXone
Improve customer experience
Understand the true experience your customers receive and automate measurable quality improvement plans
Achieve
Achieve your NPS, CSAT, CES and other key quality objectivesIncrease
Increase customer retention by detecting dissatisfactionTransform
Transform your contact center into an experience centerImprove
Improve customer loyalty by turning around bad experiences
Increase agent engagement and retention
Happy agents create happy customers. Empowering and helping your agents perform better will improve the customer experience and increase agent job satisfaction
Increase
Increase engagement and personal ownership of your agentsDecrease
Decrease supervisor workload while improving agent performanceImprove
Improve agent engagement and reduce attritionDeliver
Deliver better experiences for your agents
Achieve service levels at lower cost
Quickly pinpoint efficiency opportunities and easily implement repeatable solutions
Reduce
Reduce headcount requirements to achieve service level objectivesMinimize
Minimize administrator effort to generate an accurate forecastGain
Gain full understanding of root cause and pain points within the customer journeyLower
Lower repeat call volume by constantly identifying and resolving process issues
Our patented technology
- Provides the industry's most accurate forecasts
- Helps you foster a greater sense of employee ownership and accountability
- Fully Integrated with NICE inContact CXone CXone
