Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Allison Potter

10 blogs

Customer Story: Swisslog Healthcare Keeps 247 Service Available to Hospitals

Swisslog Healthcare provides round-the-clock service to over 3,000 hospitals. Their company designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. About 80% of North American hospitals use Swisslog pneumatic tube systems or pharmacy automation solutions. In this time-sensitive environment, the contact center’s ability to efficiently respond to emergencies is critical.Ready for InnovationWhen...
mojo awards

Honoring Achievements & Inspiring Success - Nominations now open for 2017 inContact Mojo Awards

Nothing says performance like inContact’s annual Mojo Awards! It’s our tradition for honoring inContact users who consistently demonstrate excellence and drive extraordinary customer contact center experiences.Share your company’s story with us and submit your nomination today! Here are the four award categories for the 2017 inContact Mojo Awards:Best Customer Experience This award recognizes the contact center who...
zebra technologies customer story

Zebra Technologies Expands Global Customer Service With inContact

Zebra-brand printers are used by more than 90 percent of Fortune 500 companies, which means Zebra Customer Support has an important role in delivering amazing customer experiences.Zebra Technology manufactures and sells computer printing technologies for a variety of sectors, all over the world. They service over 52 different countries and 17 different languages. When they purchased a significant...

2016 inContact Mojo Awards Winners

The winners for the 2016 inContact Mojo Awards have been determined, and we would like to take this opportunity to recognize them all. The 2016 inContact Mojo Awards, sponsored by Verizon and brought to you in partnership with Ovum, honors companies who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers....

2016 inContact Mojo Awards Finalists

The finalists for the 2016 inContact Mojo Awards have been determined, and we would like to take this opportunity to recognize them all. The 2016 inContact Mojo Awards, sponsored by Verizon and in partnership with Ovum, honors companies who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. This year’s panel...
mojo_logo_500

Honoring Excellence in Customer Experience - Nominations Now Open for the inContact Mojo Awards

Mojo isn’t just the nickname for our inContact logo, it’s at the very heart of our inContact culture. Mojo represents excellence and going above and beyond expectations. That’s why it’s important that we honor and celebrate excellence at the inContact User Conference (ICUC) with the inContact Mojo Awards. During the awards luncheon on the last day of...

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