Transforming customer experiences

The NICE inContact Blog

Read more blogs by Jami Snyder

2 blogs
airplane-window

Working From 30000ft

As a Customer Success Manager, travel is a huge part of my job. I spend a lot of time on planes, in airports, in hotels in new cities – I’m actually writing this from a plane somewhere over the Midwestern United States. This travel has given me ample time and instances to reflect on the...

Corporate Culture… More than a Budget Line Item for 'Fun'

It happens everywhere – agents are in a slump, struggling to find motivation for their daily work, and management is searching for the appropriate KPI change or policy enhancement to improve the center’s performance and attrition. When that is happening in your center, it leads you to wonder how the centers that waste time with a...