Transforming customer experiences

The NICE inContact Blog

Read more blogs by Mikey Collard

5 blogs

The Aim of the Trust Office

Chief Security Officer Scott Welch presents the Trust Office, which aims to build layers of transparency between the daily operations and the customer's working environment. For more about the inContact Trust Office, click here....

Bruce Temkin to Speak at ICUC 2010

In my previous blog post, I introduced the first of the two amazing customer service-focused keynote speakers we’ll have at ICUC this year. I’m now pleased to introduce you to Bruce Temkin. Bruce is practically a household name when it comes to transforming the customer experience. Prior to founding the Temkin Group this year, Bruce was Vice President...

Chip Bell to Speak at ICUC 2010!

The fifth annual inContact User's Conference (ICUC) is almost here, and it’s shaping up to be the best one yet! ICUC is the premiere contact center user industry conference. In addition to the invaluable training, networking and insights you'll experience by attending this year’s conference, you'll also have the opportunity to witness two notable keynote speakers....