icuc 2016

Get Ready to Transform Customer Experiences at ICUC 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! ICUC is consistently an industry standout and this year is no exception. The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. While you are surrounded by colleagues, product experts and industry peers, you will expand your knowledge of inContact solutions, develop your technical training skills and learn contact center best practices.

Here are five ways to get ready to transform customer experiences at ICUC 2016:

1. Technical Training

To kick-off ICUC, attend the Technical Training sessions on Tuesday, October 11th. Technical training and skills building includes in-depth, hands-on sessions that will enhance your knowledge of the inContact platform and solutions. These sessions are designed to meet the needs of those in specific contact center roles and their special areas of interest. You will take away a comprehensive understanding of the inContact cloud solution offerings along with one-on-one assistance from our product experts. Please note: You must register online for these sessions. Seating is limited.

2. Breakout Sessions

During days two and three of ICUC, October 12-13th, you can attend many different breakout sessions, organized into tracks designed specifically for contact center roles and organizational levels, including:

  • Executive
  • Contact Center Manager
  • Omnichannel Routing
  • Workforce Optimization
  • Analytics and Platform

These breakout sessions are a great learning opportunity as you will hear from our product experts while gaining valuable best practices from other colleagues within the industry. Takeaway fundamental tips to using the product for your business needs and learn how to effectively implement the product to make your contact center more efficient. Check out our agenda to customize your ICUC experience.

3. Solutions Lounge

Do you have questions around processes or solutions for your contact center? Meet our experts in the Solutions Lounge for one-on-one discussions and networking. Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices. It’s also a great place to network with colleagues, recharge your devices and take a refreshment break. The Solutions Lounge is available to tackle your biggest contact center challenges in a relaxed Q&A setting, bringing together end users with the inContact professional services and solutions management teams. Check out what demo pods will be available this year.

4. User Experience Lab

We continually look for feedback to improve our solutions to help you define and enhance the user experience. Who better to actually test-drive new features and improvements than our customers? This year at ICUC, we encourage you to participate in our User Experience Lab on Next Generation Agent’s (NGA) software functionality.

You will work with our UX team to provide feedback on different customer interfaces, including our new agent and supervisor features, which will help determine the direction for what’s coming in the future. Please note: Openings in the User Experience Lab are limited. Be sure to register online to save your spot.

5. inContact Mojo Awards Luncheon

On Thursday, October 13th, we will honor and celebrate excellence with our customers. During the awards luncheon, we’ll shine a light on the winners’ “above-and-beyond” commitment to providing superior contact center experiences to their customers. But we’ll also be celebrating the power and spirit that drives inspiration in our industry overall. You won’t want to miss it!

By attending ICUC 2016, you can explore new ways to transform customer experiences. Now that you have the resources to plan your ICUC experience, register today!