Our recent Benchmark Assessment study revealed that 45% of contact center professionals are focused primarily on improving the customer experience. To help our customers go from “Good2Great,” we are hosting a virtual conference to discuss ways that your multichannel contact center can meet the evolving needs of your customers.
Our virtual conference Good 2 Great: Make Customer Experience Your Biggest Asset will take place on this week: Wednesday-Thursday, April 30 and May 1.
Our panelists will discuss contact center industry trends and tips and tools to maximize the customer experience. By attending this conference, you’ll learn:
- How to future-proof your contact center by preparing for fluctuations in demand, new products or marketing initiatives, and marketplace developments.
- Industry best practices that produce engaged and empowered agents, delight customers, and improve business results.
- Hot to meet changing customer demands in a multi-channel world and deliver a quality experience across all channels.
- WFO best practices that will optimize your operations—agent scheduling, training, and quality monitoring—to boost productivity and increase sales.
Register today for this exciting event!
