agent productivity

Increase Contact Center Agent Productivity and Satisfaction with CXone Agent for Salesforce®

Contact center agents are the most monitored, micromanaged workforce in existence. Anything that can be done to make an agent’s job easier is important to alleviate stress and costly attrition. Are your agents constantly switching back and forth between Salesforce and other applications? All that switching can burden productivity, but there is something that can help.

Learn how agents can seamlessly access crucial workforce optimization (WFO) functionality without having to leave the Salesforce® Console with CXone Agent for Salesforce®. Improve productivity and both agent and customer satisfaction with easy access to WFO features and notifications.