Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Jennifer Waite

9 blogs
inContact-Award-Logo

Power Countless Customer Experiences with inContact

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task. Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. inContact was recognized...
PACEAward

PACE Kicks Off a Year of Great Events with their National Convention

In April, the Professional Association for Customer Engagement (PACE) held its National Convention in Orlando, Florida. The event was full of great content, networking opportunities, and some fun thrown in. We heard an inspiring keynote delivered by the owner of Rosen Hotels & Resorts. Harris Rosen presented a message of how to be more compassionate in creating...
playbook

Outbound Campaigns: Use Flexibility to Maintain Compliance and Maximize Performance

Every football team that has its own playbook, filled with options depending on the situation on the field, different contact centers have different operating procedures depending on particular outbound campaigns. And, just as NFL rules of engagement make proper execution a necessity, so do complex FTC and FCC regulations – including TSR, DNC and TCPA – make...

inContact on Hoffman's Hot Seat

inContact Product Marketing Manager, Jennifer Waite, sat down with Tom Hoffman of 1to1 Media to discuss some of the important trends in outbound communications and how companies can be proactive with their customer service....
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#MojoMonday - 2014 inContact Champion & Visionary Council (iCVC)

As a contact center professional, your day-to-day revolves around the customer experience. Here at inContact, we are determined to provide you exceptional customer experiences as well. In order to help that cause, the inContact Champion & Visionary Council (iCVC) was born. The iCVC helps reinforce satisfaction as a service in these 3 ways: It...
Customer Service 1

First Major Release Stays Ahead of 2014 Customer Service Trends

At the beginning of the year, industry analysts laid out their predictions for customer service trends and contact center software innovation in 2014. These predictions centered on a few common themes: contextual customer service, multi-channel support, advanced analytics and reporting, and platform openness. In April, we announced our 14.1 release to address these trends and stay on...

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