Transforming customer experiences

The NICE inContact Blog

Read more blogs by Jennifer Waite

9 blogs
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Power Countless Customer Experiences with inContact

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task. Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. inContact was recognized...

inContact on Hoffman's Hot Seat

inContact Product Marketing Manager, Jennifer Waite, sat down with Tom Hoffman of 1to1 Media to discuss some of the important trends in outbound communications and how companies can be proactive with their customer service....
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First Major Release Stays Ahead of 2014 Customer Service Trends

At the beginning of the year, industry analysts laid out their predictions for customer service trends and contact center software innovation in 2014. These predictions centered on a few common themes: contextual customer service, multi-channel support, advanced analytics and reporting, and platform openness. In April, we announced our 14.1 release to address these trends and stay on...