open cloud

Summer: Time for Open Roads and Open Cloud Platforms

We are halfway through summer and I have one of the great summer traditions on my mind — the road trip. While most of us spend a fair amount of time our cars, often stuck in traffic during our commutes, the road trip is special. A big part of what makes road trips such a great escape is openness: an open schedule, open roads, opening up to see new sights, and opening the throttle on your car. (Thank you Texas for the generous rural highway speed limits!)

Openness also can play an important part in having fun and staying productive in our day jobs. When it comes to the technology that powers your customer experience, it is more important than ever to combine the power of both seamlessly integrated best-in-class applications with an open cloud platform that lets you fine-tune and turbocharge your customer experience.

Here are a few examples of how an open cloud contact center software platform helps companies deliver exceptional customer experiences:

Escape from the Drudgery of Keeping the Lights On

One of the great joys of the road trip is that you get to escape daily chores and focus on what you really want to do when you have the time. Cloud contact center solutions also can provide you and your team an escape from the drudgery of having to manage hardware, software, availability, upgrades, etc. — and free you to focus on the customer service innovations that will delight your customers and improve your bottom line.

Freedom to Customize — Without It Breaking After Each Release

A huge advantage of a road trip over a jumping on a jet plane is flexibility. You have the freedom to customize your itinerary as you go. Want to take a detour to see a giant ball of twine? Go for it! With contact center solutions on an Open Cloud Platform hundreds of developer-friendly APIs give you the freedom to customize the platform to deliver the contact flows, business rules, and other customer experiences that truly define your brand. Best of all, you can have the tools to customize the experience on fully backward compatible interfaces so you never have to worry about them breaking when the next release automatically upgrades.

Superhighways to Integrate — Across Any Cloud or Application

President Eisenhauer’s decision in the 1950s to create the interstate highway system in the US changed everything. High speed, standardized, and interchangeable routes now connected the country from coast to coast, with economic impact that went way beyond the casual family road trip. Similarly, an open cloud platform let’s you easily, reliably and securely connect the contact center solution to the many other applications you need to deliver a great customer experience, such as CRM, business intelligence, or order management.

What’s on your roadmap itinerary for your contact center?